Gold Service Plan
- 10 hours – Tier3 / Infrastructure Support
- 10 hours – Tier1 / Phone & Desktop Support
- 1 – 2 hour guaranteed response time
- Silver Package plus Network Monitoring
- Monthly Assessments via email and consultant meeting
- No Weekend or Holiday rates
Silver Service Plan
- 3 hours – Tier3 / Infrastructure Support
- 7 hours – Tier1 / Phone & Desktop Support
- 2 – 4 hour guaranteed response time
- Bronze Package Features
- Monthly Assessments via email and Quarterly consultant meeting
- No Weekend Rates
- Holiday Rates Apply
Bronze Service Plan
- 5 hours – Tier1 / Phone & Desktop Support
- 1 hours – Tier3 / Infrastructure Support& Backup Support
- 4 – 8 hour guaranteed response time
- Local Network, Cloud Resource, and Desktop Support
- Quarterly Assessments via email and consultant meeting
*For Custom and Non-Profit Pricing please contact Customer Server