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Astute Network Technology

gold

Gold Service Plan

  • 10 hours – Tier3 / Infrastructure Support
  • 10 hours – Tier1 / Phone & Desktop Support
  • 1 – 2 hour guaranteed response time
  • Silver Package plus Network Monitoring
  • Monthly Assessments via email and consultant meeting
  • No Weekend or Holiday rates

silver

Silver Service Plan

  • 3 hours – Tier3 / Infrastructure Support
  • 7 hours – Tier1 / Phone & Desktop Support
  • 2 – 4 hour guaranteed response time
  • Bronze Package Features
  • Monthly Assessments via email and Quarterly consultant meeting
  • No Weekend Rates
  • Holiday Rates Apply

bronze

Bronze Service Plan

  • 5 hours – Tier1 / Phone & Desktop Support
  • 1 hours – Tier3 / Infrastructure Support& Backup Support
  • 4 – 8 hour guaranteed response time
  • Local Network, Cloud Resource, and Desktop Support
  • Quarterly Assessments via email and consultant meeting

 

*For Custom and Non-Profit Pricing please contact Customer Server